M Mima Party
Help and contact

Support

Support channels, response expectations and the fastest ways to reach the developer for legal, privacy or account issues.

Contact · mimaparty.app@gmail.com mimaparty.vercel.app/support
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Support for Mima Party

Last Updated: 18 May 2026

Need help with Mima Party? This page explains how to contact support, report bugs, restore purchases, export data, and request account deletion.

Contact

When contacting support, include:

  • The platform you use: iOS, Android, or web
  • App version, if visible in the App or store listing
  • Device model and operating system version, if relevant
  • A short description of what happened and what you expected to happen
  • Screenshots only if they do not contain passwords, payment card details, or sensitive personal information

Do not send passwords, one-time login codes, payment card numbers, or full store receipts containing sensitive financial information.

Bug Reports

You can report a bug directly from the App:

  1. Open Settings.
  2. Go to Support.
  3. Tap Report a bug.
  4. Describe the issue and submit the report.

When available, the App attaches technical metadata such as app version, platform, locale, and recent non-sensitive diagnostic logs. If the server report cannot be sent, the App attempts to open your email app or copy the report text to your clipboard so you can send it manually to mimaparty.app@gmail.com.

Download My Data

Signed-in users can request a machine-readable copy of account data from the App:

  1. Open Settings.
  2. Go to Account.
  3. Tap Download my data.
  4. Copy or share the JSON export shown by the App.

The export may include profile data, purchase entitlement records, linked bug reports, and legacy server-side records if any exist. Local gameplay history stored only on your device may not appear in the server export.

Account Deletion

You can delete your account in the App from Settings → Account → Delete account. This is the fastest option and clears the local gameplay history on that device after server-side deletion succeeds.

If you cannot access the App, email mimaparty.app@gmail.com from the email address linked to your Mima Party account with the subject line Account deletion request. The public instructions are available at https://mimaparty.vercel.app/account-deletion.

Purchases and Restore Purchases

Mima Party purchases are processed by Apple App Store, Google Play, or Stripe Checkout on the web. We do not receive or store your payment card details.

For purchase issues, include:

  • Whether the purchase was made through Apple App Store, Google Play, or Stripe web checkout
  • The product or pack name, if known
  • The approximate purchase date
  • Whether Restore Purchases / Sync web purchases succeeds or fails

Use Restore Purchases or Sync web purchases when changing devices or reinstalling. If a refund is needed, request it through the processor that handled the payment:

  • Apple: https://reportaproblem.apple.com
  • Google Play: https://play.google.com/store/account
  • Stripe web checkout: mimaparty.app@gmail.com

Permissions

Mima Party asks only for permissions needed by App features:

  • Push notifications, if notification features are enabled and you opt in
  • Tracking permission on iOS only if an ad-enabled build needs Apple's App Tracking Transparency prompt

You can change permissions in device settings at any time. Denying optional permissions should not stop local gameplay.

Response Times

We aim to respond as follows:

  • Privacy, account deletion, access, erasure, and portability requests: within one calendar month, as required by GDPR, extendable where legally permitted for complex requests
  • Purchase and account access issues: within 5 business days
  • Bug reports and general support: within 10 business days

Urgent security or privacy concerns should be clearly marked in the email subject line.